The purpose of this policy is to provide guidelines for ethical conduct among TNVCert professionals, identifying violations of the code of ethics, promoting transparency, and reinforcing commitment to integrity and ethical business practices.
This policy applies to all TNVCert professionals including employees, trainers, examiners, and invigilators, members of different committees, partners, distributors, certified individuals, and certificate holders.
Ethics
(Adapted from “Professional Ethics” definition from Psychology Dictionary): Standards and rules of conduct that TNVCert professionals are expected and required to meet.
Violation
A behavior contrary to that required by a rule (ISO/IEC 15424:2015, clause 6.3.8).
Conflict of Interest
Situation where business, financial, family, political, or personal interests could interfere with the judgment of persons in carrying out their duties for the organization (ISO 37001:2016, clause 3.29).
Impartiality
Presence of objectivity (ISO/IEC 17024:2012, clause 3.15).
NOTE 1: Objectivity means that conflicts of interest do not exist or are resolved so as not to adversely influence subsequent activities of the certification body.
NOTE 2: Other terms that are useful in conveying the element of impartiality are independence, freedom from conflict of interests, freedom from bias, lack of prejudice, neutrality, fairness, open-mindedness, even-handedness, detachment, and balance.
Ethical Behavior
Behavior that is in accordance with accepted principles of right or good conduct in the context of a particular situation and is consistent with international norms of behavior (ISO 26000:2010, clause 2.7).
Interested Party
Individual, group, or organization affected by the performance of a certified person or the certification body (ISO/IEC 17024:2012, clause 3.21).
Violations of the Code of Ethics can come through different channels, such as complaints, appeals, or operational complaints. It’s essential to highlight that all these complaints/appeals will be handled according to the Complaint and Appeal Policy and the Complaint and Appeal Handling Process, which include the reception, assessment, investigation, and decision/solution on complaints/appeals.
Being compliant with this Code of Ethics is essential for all TNV professionals. In the internal procedures, the evaluation and continuous monitoring is embedded in performance evaluations done to TNV employees and related stakeholders, such as trainers, invigilators, examiners, and members of different committees.
Generally, the following actions and behaviors are not considered violations:
Enhancing personal or professional skills through further education, certifications, or personal development, even when it increases marketability or future employment opportunities outside TNVCert, is not considered a violation for professionals affiliated with TNVCert.
Starting or engaging in businesses or ventures that are not in direct competition with TNVCert’s services or products and operate in distinct markets is permissible for TNVCert professionals. This also implies not using TNVCert's resources or client base for these independent ventures.
TNVCert professionals are encouraged to offer constructive criticism or feedback about the organization’s processes, policies, or decisions, including participating constructively in internal reviews, surveys, or meetings.
Making personal investments in industries unrelated to TNVCert's field and that do not present a conflict of interest or misuse the organization's resources is acceptable for TNVCert professionals.
Seeking or accepting employment opportunities outside TNVCert transparently and without exploiting the organization’s resources or breaching contractual obligations like non-compete clauses is appropriate for TNVCert professionals.
TNVCert professionals can express personal opinions on social media or in public forums, provided these views are clearly personal and not representative of TNVCert, and they do not disclose confidential information or negatively impact TNVCert.
Participating in networking events or professional associations, even where competitors are present, is allowed for TNVCert professionals as long as they maintain confidentiality and the activities do not harm TNVCert’s interests.
Collaborating on projects or initiatives with other organizations or individuals that do not compete with TNVCert's core business or compromise its strategic advantages is a suitable activity for TNVCert professionals.