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ISO 10002 Complaints Management

ISO 10002 Complaints Management

The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
The ISO 10001 is relevant for every organisation intending to exceed customer expectations. It is a basic pre-requisite for companies of all types and sizes whether in the private, public or non-for-profit spheres without relevance to size or type of business like hospitals, health care, business, manufacturing, telecom, internet or service companies.

ISO 10002 certification provides guidance on the process of complaints handling, including planning, design and the overall complaints handling process within the organisation.

Why ISO 10002 - Certification of the complaints handling management system ?

  • maintains customer loyalty
  • provides a consistent process of customer management and customer complaints
  • provides a basis for continual improvement

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